1. How can I contact you?

You can contact us by sending an email to nurospine@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from our warehouse. We ensure that all orders are processed and shipped in a timely manner to reach you as quickly as possible.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that additional customs fees and import duties may apply, which are the responsibility of the customer. Please check with your local customs office for more information.

4. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

5. How long does shipping take?

The shipping time varies depending on your location. Please note that these are estimated times and delays may occur due to unforeseen circumstances.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

8. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. Please contact us at nurospine@gmail.com with your specific requirements, and we will be happy to assist you.

9. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately at nurospine@gmail.com. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

10. Can I cancel or change my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we are unable to guarantee any changes or cancellations. However, if you need to make a change or cancel your order, please contact us immediately, and we will do our best to accommodate your request.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at nurospine@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at nurospine@gmail.com.